WEBSITE TERMS AND CONDITIONS
Document Number: SAC-DOC-006
Latest Revision: 0.0, 08.09.2021
1. COMPANY INFORMATION
Scottish Adventure Cycling is a trademark of S Adventure Cycling Ltd – a company registered without Shares and limited by Guarantee (also known as ‘Not-For-Profit’).
Registered in Scotland, Company number: SC689960
Registered UK office address:
S Adventure Cycling Ltd, 35 Shielhill Avenue, Aberdeen, AB23 8JE, United Kingdom.
You will need to register to be able to access some services on the www.ScottishAdventure.org website (our “site”). When you register your details online, you are required to make sure that this information is accurate, current and a true representation of your personal details.
You are also responsible for maintaining your personal information via your online account as well as for keeping your password secret.
The Terms of Service together with all our policies and procedures will be governed by and construed in accordance with the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.
Once your order is complete, you will be requested to provide personal and payment details.
Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you and are available for sale to other customers browsing the online store at the same time.
When you have finalised your order via the site, stock will be reserved for your purchase. However, sales will not be confirmed until the order dispatches from the warehouse, and payment is successfully taken.
Stock availability is determined by your delivery address, subject to stock availability at the warehouse in your locale. We are unable to offer customers stock from warehouses outside of their delivery-address service area.
All site pricing will be shown in local currency where available, and otherwise priced in British Pounds (GPB). Payments are currently accepted in the following currencies: British pounds (GBP), US dollars (USD), Canadian dollars (CAD), Euros (EUR), Swiss francs (CHF), Japanese yen (JPY), Norwegian kroner (NOK), Swedish kronor (SEK), Danish kroner (DKK) and New Taiwan dollars (TWD). Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.
All UK and EU pricing is shown inclusive of tax. SAC uses a standard pricing policy for the UK and Channel Islands which ensures that all our customers are charged the same final price, regardless of where they live. We do not offer VAT refunds on orders delivered to the Channel Islands. All total prices for goods displayed on the checkout page represent the total price payable by the customer for those items, regardless of the address for delivery. For EU deliveries, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment.
These customers will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.
Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.
US and Canada pricing is shown exclusive of sales tax, and sales tax may be added at the checkout once the delivery address has been confirmed. No import duty is due on US orders, as these ship from within the United States. Canadian pricing is inclusive of import duty (see DDP below).
5. DUTY DELIVERY PAID (DDP)
Pricing in the following territories is inclusive of duty and tax:
Switzerland, Japan, Norway, Canada (applicable tax shown at checkout)
Orders in these territories will be sent duty paid, meaning that no further import duty or tax will be payable after the order has been placed on the site.
6. SALE PRICING ADJUSTMENTS
From time to time, SAC will run discounted pricing on specific items as part of a sale or promotion. Subject to the sentence below, SAC is happy to compensate the difference in price between the amount paid and the discounted price, in the form of a voucher, if the item was purchased at full price within 14 days of the commencement of the specific discount.
Please note that we are not able to offer any refund or voucher if the same item (inc. colour/size) is not in stock at the specific delivery address warehouse, as seen on www.ScottishAdventure.org at the time of the request, or if the item was originally purchased at a discounted sale price, or if we have already provided a price match on the order.
7. PAYMENT & ORDER ACCEPTANCE
We accept the following payment types on our site:
• American Express
• Union Pay (Credit only)
• Diner's Club
• Gift vouchers and e-vouchers
Payments for all orders are taken on dispatch of goods and are subject to fraud checks and checks by the card issuer.
By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders for customers who are not 18 years of age or older.
We will process your payments securely via the Wix payments system, and all payment details will be encrypted. All stored card details will be stored securely on Wix secure servers.
Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.
8. GIFT VOUCHERS AND E-VOUCHERS
Gift vouchers and e-vouchers (“Vouchers”) cannot be bought using discount or promotional codes and cannot be purchased with another Voucher.
Vouchers can be redeemed to purchase SAC products only online, at www.ScottishAdventure.org
Vouchers can be redeemed in part, with the remaining balance left on the Voucher Code.
‘SACC Membership Gift Vouchers’ can only be redeemed on SACC Membership.
‘Gift Vouchers’ cannot be redeemed on SACC Membership.
All vouchers (Gift Vouchers and SACC Membership Vouchers) are single use and are valid for twelve months. Vouchers cannot be used in conjunction with any other discount, voucher code or SACC membership.
If an order value is greater than the value of the Voucher, the difference must be paid by credit/debit card or using Paypal.
Vouchers must be redeemed within twelve months of purchase and any unused balance will not be refunded or credited after such time.
Any balance credited from a part-redeemed Voucher must be used in the same currency as the first purchase it was redeemed with.
We are unable to replace vouchers if they are lost, stolen or damaged.
9. RETURNS & EXCHANGES
If you are not 100% satisfied with your product purchase you can return it for an exchange or refund, provided it is within 30 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 28 days old must be sent back to SAC within one month of the refund or exchange request being made. All all events are non-refundable once the purchase is completed. We reserve the right to refuse refunds for returned items, which are not in saleable condition.
Faulty items will either be replaced, repaired, or refunded following evaluation by the SAC team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can be returned within twelve (12) months for a replacement or a repair. If this is not possible, we will offer a refund or credit voucher.
Returns are only accepted online for items purchased directly from www.ScottishAdventure.org. If you have purchased your item from any other location, you should return the item directly to the location where the item was purchased.
Products purchased as gifts can be refunded in full to the original purchaser; alternatively, we can provide a credit in the form of a voucher to the gift recipient. SAC is unable to refund postage on returned gift items.
Gift exchanges will show on the order history of the original purchaser. Please include a suitable delivery address for us to dispatch exchanged products to.
To initiate a return, simply visit your profile at www.ScottishAdventure.org and select the ‘Orders’ tab.
10. EXCEPTIONS TO THE GENERAL RETURNS & EXCHANGES POLICY
SAC Logo Collection
We offer a 30-day wear test guarantee on SAC Logo Collection products. If you are not 100% satisfied after 30 days of having in these products, you can send them back to us for a full refund/credit. The SAC Logo Collection Guarantee applies to all items in the SAC Logo Collection which are identified on our website.
This SAC Logo Collection Guarantee does not cover accidental or crash damage.
The SAC Logo Collection Guarantee is limited to four products per customer per calendar year, and the same item can only be returned once.
The SAC Logo Collection Guarantee is only applicable to items purchased from www.ScottishAdventure.org . Proof of purchase is required for all refunds.
We reserve the right to remove this offer in the future. If the SAC Logo Collection Guarantee is withdrawn, we will honor the guarantee for thirty (30) days following its withdrawal from the site.
Personalised/custom made items cannot be refunded or exchanged once an order has been placed. It is the customer’s responsibility to ensure that all details entered for Personalised/custom products are entered. This includes SAC branded on-bike and off-bike clothing and cycling accessories.
Tickets purchased for SAC events are non-refundable once the purchase has been completed and tickets have been issued. SAC reserves the right to cancel an event at any time, for any reason; in which case a full refund will be issued for all orders. It is the customer's responsibility to ensure the correct contact details are entered into the booking system as this is used to send tickets and other event information. SAC does not operated a waiting list for any of its events and tickets cannot be transferred to another person regardless of circumstance.
11. INTELLECTUAL PROPERTY RIGHTS
Usage of the SAC site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.
Any site content can only be reproduced or distributed with express permission from S Adventure Cycling Ltd.
12. WEBSITE ACCESSABILITY
As part of the SACC Membership benefits, access to several areas of the website is restricted to SACC Members. This may include (subject to change at any time) the Members Forum, Member Events, and other pages. The purpose of this is to give SACC Members the benefit of accessing key information shared by fellow SACC Members and by SAC exclusively for SACC Member use such as agreed discounts, organised events, and SACC-specific information.
Anyone purchasing the SACC Membership can access the member-exclusive areas of the website.
We may transfer our rights and obligations under these terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms. This arrangement is between you and SAC. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These terms are governed by Scottish law. Both you and SAC agree to submit to the non-exclusive jurisdiction of the Scottish courts.
Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to these Terms & Conditions.
Our contact details are set out under the “Contact Us” section of the site.
16. GOVERNING LAW AND JURISDICTION
These Terms & Conditions are governed by Scottish law and you and we agree to submit to the non-exclusive jurisdiction of the Scottish courts in respect of any matter arising hereunder.